An online consultation with a family doctor is a convenient way to receive professional medical care remotely via WhatsApp or Zoom. The consultation lasts 15–20 minutes.

In certain cases, the doctor may have access to medical diagnostic systems (for example, DATAMED). However, access is not always available, and the system usually displays only those tests and examinations that were previously ordered by the same doctor. If no data are available, the doctor can electronically prescribe examinations if necessary.

During the consultation, you can discuss symptoms, receive medical advice, and—when justified—obtain an electronic prescription for necessary medications. Prescriptions for controlled substances (such as narcotic or psychotropic drugs) are not issued online unless there is an official conclusion from a relevant specialist confirming the medical indication.

🔍 Benefits of an Online Consultation

• Assessment of general symptoms and complaints
• Receiving an electronic prescription for permitted medications
• Medical certificates for kindergarten and other institutions
• Recommendations for further examinations and treatment

📌 Indications for an Online Consultation

• No possibility to visit the clinic (distance, weather, health condition)
• Need for an electronic prescription, excluding strictly controlled medications
• Requirement for a certificate for kindergarten or a similar document
• Health-related questions, monitoring of chronic conditions, treatment adjustments based on available data

🕒 Duration and Format

The consultation lasts 15–20 minutes.
Any device with a camera and internet connection is suitable: smartphone, tablet, or computer.
Communication platforms: WhatsApp or Zoom.

📝 Preparation for the Consultation

• Advance payment: €60
• Scheduling the time with an administrator
• Prepare a description of symptoms, a list of medications, and recent test results (if available)
• Ensure a stable internet connection and a quiet place for the consultation